Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.

The acceptance of the order is subject to the availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicating with the customer.

In such case amount paid by the customer is fully refunded to Winni's wallet or bank account. Only one attempt for delivery will be made.

Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be cancelled. No refund will be made in such a case. The refunds are only initiated once the customer confirms over mail where the refund has to be done - Winni wallet or bank account.

Refunds will be credited in Winni Wallet on orders which are processed within 48 hours of the delivery date Refunds are processed to your payment method within 15 working days.

Address Change requests Change in the address is permitted free of cost only before 2 hours of delivery.

Within 24 hours period before delivery, if the address is changed we charge Rs 200/-.

Sometimes the address change request can not be accepted, in that case, order will not be refunded or cancelled.